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Shipping

What should I do if I have received a damaged or broken product?

If you notice that the package containing your purchases is damaged upon receipt, you must report the damage to the carrier directly upon delivery. We take great care in packaging your products before shipping.

In case of receipt of a product that has broken down, please contact us.

What are the methods, costs and delivery times?

We deliver worldwide. To discover the delivery methods, shipping costs and delivery times for each country, please view the Shipping page.

Which carriers are available?

For deliveries in Metropolitan France, Monaco and Andorra we offer several services provided by La Poste, Colissimo, Chronopost and Lettre suivie, depending on the weight of the package and the type of delivery.

For deliveries outside Metropolitan France, we have chosen to work with La Poste Colissimo and Chronopost as well as with UPS depending on the destination and the type of delivery. The protection of the parcel during transport is our priority, we want to guarantee you the best service.

What if I am absent when my order is delivered?

For a Lettre suivie or Colissimo delivery, your package is waiting for you at the nearest La Poste office.

For Chronopost delivery, please contact your local branch.

For a UPS delivery, the carrier makes three delivery attempts, then you can pick up your package at the nearest UPS center.

What if I have not received my order?

Once your order has been shipped, the indicative delivery time is 48 hours for Metropolitan France and up to 10 days internationally depending on the country of destination. If you have not received your package within 30 days of shipment, please contact us.

I couldn't get my package. What's going on?

In case of absence during delivery, if you have not picked up the package at the relay point indicated on your notice of passage within the legal time limit (15 days in general), the package is returned to us and you will be refunded. If you have been charged shipping costs, they will not be refunded.