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Featured Questions

How should I charge the flags and the armband case?

The electronic flags and the armband case can be recharged simultaneously with the supplied power supply unit and the USB adaptor. Make sure to observe the correct voltage indicated on the supplied power supply unit.


Where to find my invoice?

Once your order has been shipped, the invoice is available directly on your online account in electronic format. Log in to your account and go to Order History and Details. Select the relevant order by clicking on DETAILS. You will see all the information related to the order and can download your invoice.


My kit no longer works. What to do?

In case of a problem with the operation of your kit, please readour dedicated page: After-sales.


How to pay by credit card?

During the ordering process, in the Payment section, if you wish to pay by credit card, select the Payment by credit card option. You will be automatically redirected to the secure interface of our partner bank to finalize your payment.

If you have another type of card than CB, Visa, MasterCard, choose Pay with PayPal. You will be automatically redirected to the secure interface of our partner Paypal. Choose "Pay without opening an account", fill in the requested information and, finally, submit.


How to learn the flags into the armband case?

Switch to learning mode

Armband case

1 - If it is off, it must be switched on by pressing the ON/OFF button.

2 - Press and hold the ON/OFF and VOLUME buttons for 3 seconds until the BATTERY LED indicator lights up green. The LED will blink green during the learning time.

Flag

1 - If it is off, it must be switched on by pressing the SIGNAL button.

2 - Press and hold the SIGNAL button for 10 seconds, until the LED indicator lights up green.  The LED indicator will blink green during the learning time.

3 - Once learnt, the flag vibrates twice and the green LED stays on for 3 seconds before turning off. If the LED flashes red, the flag has not been learnt, the procedure must be restarted.

NOTE: A maximum of 5 flags can be learnt in the armband case.

Exit learning mode

Armband case: press the ON/OFF or VOLUME button once

Flag: press the SIGNAL button once

NOTE: The learning mode stops automatically after 3 minutes.

Defaults

If the flag vibrates twice and the green LED stays on for 3 seconds, it means that the flag you are trying to learn is already learnt.

If the armband case emits 4 consecutive beeps, it means that you are trying to learn a 6th flag (max. 5 flags can be learnt).

If the flag's red LED flashes twice and the flag does not vibrate after pressing the SIGNAL button, an error occurred during learning, please start again.


I own a non-rechargeable kit. Where can I buy batteries?

You are looking for batteries ref. Lithium Varta 2CR1/2AA 6V 970mAh with connector?

Please contact a store specialized in the sale of batteries.


Faq Sections

Products
How should I charge the flags and the armband case?

The electronic flags and the armband case can be recharged simultaneously with the supplied power supply unit and the USB adaptor. Make sure to observe the correct voltage indicated on the supplied power supply unit.


How to review your products?

If you use our products, you can review them online: go to the relevant product page, click on "Write your review" and let yourself be guided. In this way, you will enable us to improve the quality of our products and services. Thank you for your support.


How much time do I need to recharge the flag kit?

For a complete recharge, the armband case and the flags must be recharged for approximately 1 hour for a theoretical battery life of 20 hours.


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Orders
How to use my voucher of the Recycling program?

If your old kit meets the eligibility requirements of the Recycling program, a discount voucher will be credited in your customer account, Vouchers section. You will also be able to view it in your cart when you place your order. Add it to your order and its value will be then deducted from the amount of your purchases.

Remember that your discount voucher has a validity deadline.


Where to find my invoice?

Once your order has been shipped, the invoice is available directly on your online account in electronic format. Log in to your account and go to Order History and Details. Select the relevant order by clicking on DETAILS. You will see all the information related to the order and can download your invoice.


How to track my order?

To find out the status of your order, log into your account and go to Order History and Details. Select the relevant order by clicking on Details. You will see all the information related to the order.


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Shipping
What should I do if I have received a damaged or broken product?

If you notice that the package containing your purchases is damaged upon receipt, you must report the damage to the carrier directly upon delivery. We take great care in packaging your products before shipping.

In case of receipt of a product that has broken down, please contact us.


What are the methods, costs and delivery times?

We deliver worldwide. To discover the delivery methods, shipping costs and delivery times for each country, please view the Shipping page.


Which carriers are available?

For deliveries in Metropolitan France, Monaco and Andorra we offer several services provided by La Poste, Colissimo, Chronopost and Lettre suivie, depending on the weight of the package and the type of delivery.

For deliveries outside Metropolitan France, we have chosen to work with La Poste Colissimo and Chronopost as well as with UPS depending on the destination and the type of delivery. The protection of the parcel during transport is our priority, we want to guarantee you the best service.


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Your account
How to create a customer account?

An online account is optional to be able to buy on our site.

You can place an "order as a guest" by entering the requested information directly into your shopping cart. 

A customer account is desirable for a better tracking of your order.

You can create your account before or during the ordering process.

When creating your account, be sure to:

1. Enter a correct email address required to activate your account.

2. Fill in your complete postal address (building, digicode, intercom, etc.) and a telephone number (mobile or landline) that may be useful to the carrier.

If you have any problems creating your account, please contact us.


How to change my personal info?

You can change your information at any time by logging into your account and accessing the Information and/or Addresses section by clicking on your name.


I forgot my password. What should I do?

You can ask for the reset of your forgotten password.

You will then receive a link by email to set a new password. for your online account.


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Payment
What payment methods do you accept?

On our online shop, we accept payments by:

  1. Bank card via our partner bank, accepted cards are: CB, Visa and MasterCard
  2. Bank card in 3 interest-free instalments via our partner bank, accepted cards are: CB, Visa and MasterCard
  3. Bank card via the Paypal interface, accepted cards are: Maestro, Visa, MasterCard, Carte Aurore, Cofinoga or Privilège, 4 étoiles, Discover, American Express
  4. PayPal with your PayPal account
  5. Cheque (from a bank domiciled in France)
  6. Bank transfer


How do you ensure payment security?

Online payment by credit card is 100% secure. It is provided by our partner bank.

We have no access to your login details and credit card numbers.

All credit card transactions are secured using SSL encryption, guaranteeing both the identity of the payment institution and the confidentiality of the data.


How to pay by credit card?

During the ordering process, in the Payment section, if you wish to pay by credit card, select the Payment by credit card option. You will be automatically redirected to the secure interface of our partner bank to finalize your payment.

If you have another type of card than CB, Visa, MasterCard, choose Pay with PayPal. You will be automatically redirected to the secure interface of our partner Paypal. Choose "Pay without opening an account", fill in the requested information and, finally, submit.


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Exchange and Refund
How do I exchange my item?

You have received your order and you realize that this is not the item you want. You can make an exchange within 14 days after delivery of the order. Please contact us if you would like to make an exchange.


How do I request a refund?

If the product does not suit you, you can return it to us new, complete, in its original packaging, unopened and unused within 14 days after delivery of the order. You will receive your refund within 30 days.

Please contact us if you wish to proceed with a refund which will be made according to the above-mentioned conditions, namely for a new, unopened, unused product.


After-sales
How long is the manufacturer's warranty?

Our electronic flag kits have a 2-year manufacturer's warranty (excluding batteries). If your kit has a manufacturing defect, please contact us

The warranty excludes all accessories (rings, plugs, plastics, etc.).


My kit no longer works. What to do?

In case of a problem with the operation of your kit, please readour dedicated page: After-sales.